Important information about COVID-19
We want you to have peace of mind during your trip. Please review the conditions and flexibility according to your destination.
Go to the page with coronavirus informationLearn more
Welcome to the LATAM.COM help pageHow can we help you today?
The 4 most popular topics on the LATAM.com help page:
Go to articles aboutRecover password
Go to articles aboutTicket changes
Go to articles aboutDocuments to travel abroad
Go to articles aboutBaggage allowance
Choose the category related to your question
Importante
CategoryChanges and refunds
Go to information aboutConditions for ticket refunds and changing flight information, times and dates.
Importante
CategoryLATAM Pass
Go to information about our frequent flyer program, account and password, benefits by category, Miles and Points, and LATAM Pass Club.Learn more about our frequent flyer program.
CategoryPurchases on LATAM.com
Go to information aboutTickets, hotels, cars, packages or problems with a payment.
CategoryCheck-in and boarding
Go to information aboutTrip confirmation, getting to the airport ahead of time and group boarding.
CategoryBaggage
Go to information aboutCarry-on bags, checked baggage, sports equipment, excess baggage and problems with your bags at the destination.
CategoryTravel documents
Go to information aboutVisas and passports for international destinations and required documentation for trips with minors.
CategoryTraveling with pets
Go to information aboutRequirements for traveling with pets in the cabin or in the hold. Steps to follow when traveling with a seeing eye dog or emotional support animal.
CategorySpecial assistance
Go to information aboutDisabled, elderly and pregnant passengers, babies, passengers on a special diet and passengers with medical needs.
CategoryExceptional circumstances
Go to information aboutRequest a change to your trip due to personal emergencies or unexpected events.
CategoryReceipts and certificates
Go to information aboutDownload purchase receipt and flight certificate.
We are here to help. Get in touch!
If your specific case has not been resolved yet, send us a message or follow up if you already sent a request.
You can also contact us using the following 4 options: